- Overview: Track conversation status, agent performance, and conversation traffic by time.
- Conversations: Detailed metrics on first response time, resolution time, and customer waiting time.
- CSAT (Customer Satisfaction): Track satisfaction scores and feedback.
- Agent Performance: Monitor individual agent performance.
- Label and Inbox Tracking: Track conversations based on assigned labels and inboxes.
- Team Performance: View key performance metrics for team-level collaboration.
