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Features & Functional Requirements

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Getting Started

6

Product Overview
Creating a New Account
Managing and Editing Accounts
Integrating Omni Channel with Your Website
Integrating Omni Channel with Messenger (Facebook & Instagram)
Editing Inboxes in Omni Channel

Features & Functional Requirements

7

Advanced Message Management & Collaboration
Agent Management & Team Collaboration
Reporting and Analytics
Automations and Macros
Campaign Management
Integrations & Audit Logs
Profile Management

Non-Functional Requirements

5

Security
Usability
Performance
Reliability
Scalability

Key Project Goals

5

Scalable Growth
Improve Team Collaboration
Provide Data-Driven Insights
Optimize Operational Efficiency
Enhance Customer Engagement

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Features & Functional Requirements

Features & Functional Requirements

Advanced Message Management & Collaboration
Agent Management & Team Collaboration
Reporting and Analytics
Automations and Macros
Campaign Management
Integrations & Audit Logs
Profile Management

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