Features & Functional Requirements

Advanced Message Management & Collaboration

Message Handling: also you can add many conditions and choose OR or AND between conditions Here you can to add @ to mention the agent you want to send this...

Agent Management & Team Collaboration

Reporting and Analytics

Automations and Macros

Then add the Rule Name, Description, events, conditions and actions. Canned responses: pre-written text templates used to quickly reply to common questions or issues. then add the canned response’s short...

Campaign Management

Integrations & Audit Logs

Profile Management