Getting Started 6 Product Overview Creating a New Account Managing and Editing Accounts Integrating Omni Channel with Your Website Integrating Omni Channel with Messenger (Facebook & Instagram) Editing Inboxes in Omni Channel
Features & Functional Requirements 7 Advanced Message Management & Collaboration Agent Management & Team Collaboration Reporting and Analytics Automations and Macros Campaign Management Integrations & Audit Logs Profile Management
Key Project Goals 5 Scalable Growth Improve Team Collaboration Provide Data-Driven Insights Optimize Operational Efficiency Enhance Customer Engagement
