---
title: Reporting and Analytics
description: "- **Overview**: Track conversation status, agent performance, and conversation traffic by time. ![](https://netronsolutions.com/wp-content/uploads/2024/11/image-6-1024x495.png) - **Conversations**: Detailed metrics on first response time, resolution time, and customer waiting time. ![](https://netronsolutions.com/wp-content/uploads/2024/11/image-7-1024x487.png) - **CSAT (Customer Satisfaction)**: Track satisfaction scores and feedback. - **Agent Performance**:…"
url: "https://netronsolutions.com/docs/reporting-and-analytics/"
updated: "2024-11-18"
category: "Features & Functional Requirements"
---

# Reporting and Analytics

- **Overview**: Track conversation status, agent performance, and conversation traffic by time.

![](https://netronsolutions.com/wp-content/uploads/2024/11/image-6-1024x495.png)

- **Conversations**: Detailed metrics on first response time, resolution time, and customer waiting time.

![](https://netronsolutions.com/wp-content/uploads/2024/11/image-7-1024x487.png)

- **CSAT (Customer Satisfaction)**: Track satisfaction scores and feedback.
- **Agent Performance**: Monitor individual agent performance.
- **Label and Inbox Tracking**: Track conversations based on assigned labels and inboxes.
- **Team Performance**: View key performance metrics for team-level collaboration.