---
title: "Integrating Omni Channel with Messenger (Facebook & Instagram)"
description: "Follow these steps to integrate your Omni Channel with Facebook Messenger and Instagram: **Log in to Your Account** - Navigate to the top-right corner and click on your **Account Photo**. - In the dropdown menu, click on **Switch Account**. -…"
url: "https://netronsolutions.com/docs/integrating-omni-channel-with-messenger-facebook-instagram/"
updated: "2024-11-28"
category: Getting Started
---

# Integrating Omni Channel with Messenger (Facebook & Instagram)

Follow these steps to integrate your Omni Channel with Facebook Messenger and Instagram:

**Log in to Your Account**

- Navigate to the top-right corner and click on your **Account Photo**.
- In the dropdown menu, click on **Switch Account**.
- Select the account you have created.

![](https://netronsolutions.com/wp-content/uploads/2024/11/inbox-1-1024x805.png)

- [If you haven't created an account yet, click on **Click Here** to see how to create one.](https://netronsolutions.com/docs/creating-a-new-account/)

**Access Settings**

- After selecting your account, go to the **Settings** section in the navigation bar at the top.

![](https://netronsolutions.com/wp-content/uploads/2024/11/inbox-3.png)

- In the sidebar, click on **Inboxes**.

![](https://netronsolutions.com/wp-content/uploads/2024/11/inbox-4.png)

**Start the Integration**

- To begin the integration, click on the **Add Inbox** button.

![](https://netronsolutions.com/wp-content/uploads/2024/11/هىلاخء-5-1024x494.png)

- From the options, select **Messenger**.

![](https://netronsolutions.com/wp-content/uploads/2024/11/image-14-1024x482.png)

**Allow Access and Select Your Page**

- Grant the necessary permissions to allow access to your Messenger account.

![](https://netronsolutions.com/wp-content/uploads/2024/11/image-15-1024x417.png)

- Choose the Facebook or Instagram page you want to integrate with. Ensure you have the required admin permissions for that page.

![](https://netronsolutions.com/wp-content/uploads/2024/11/inbox-14-1024x460.png)

**Create Inbox Information**

- Enter a name for the inbox that will help you identify it easily.
- Once you’ve filled in the information, click the **Create Inbox** button.

![](https://netronsolutions.com/wp-content/uploads/2024/11/inbox-15-1024x460.png)

**Add Agents**

- Add agents to the inbox by selecting the **Add Agents** button.
- Choose the agents you want to assign to this inbox.
- You can add and edit agents later, but make sure to add at least one agent.

![](https://netronsolutions.com/wp-content/uploads/2024/11/image-16-1024x473.png)

**Verify the Integration**

- After setting up the integration and adding the agents, click the **Take Me There** button.

![](https://netronsolutions.com/wp-content/uploads/2024/11/image-17-1024x460.png)

- You’ll be redirected to Messenger, where the Omni Channel integration will be live, and you'll see the updated inbox in your system.

![](https://netronsolutions.com/wp-content/uploads/2024/11/image-18-1024x454.png)