--- title: Editing Inboxes in Omni Channel description: "To edit an existing inbox, follow these steps: **Access Inbox Settings** - Navigate to the **Settings** section in the navigation bar at the top. ![](https://netronsolutions.com/wp-content/uploads/2024/11/inbox-3.png) - In the sidebar, click on **Inboxes**. ![](https://netronsolutions.com/wp-content/uploads/2024/11/inbox-4.png) **Edit Inbox Information** - Find the inbox…" url: "https://netronsolutions.com/docs/editing-inboxes-in-omni-channel/" updated: "2024-11-28" category: Getting Started --- # Editing Inboxes in Omni Channel To edit an existing inbox, follow these steps: **Access Inbox Settings** - Navigate to the **Settings** section in the navigation bar at the top. ![](https://netronsolutions.com/wp-content/uploads/2024/11/inbox-3.png) - In the sidebar, click on **Inboxes**. ![](https://netronsolutions.com/wp-content/uploads/2024/11/inbox-4.png) **Edit Inbox Information** - Find the inbox you want to edit and click on the **Edit Icon** next to it. ![](https://netronsolutions.com/wp-content/uploads/2024/11/inbox-16-1024x437.png) - A window will appear with the available settings and options for that inbox. ![](https://netronsolutions.com/wp-content/uploads/2024/11/image-19-1024x462.png) **Edit Inbox Settings** In the settings window, you can edit the following information: - **Avatar**: Change or update the avatar image for the inbox. ![](https://netronsolutions.com/wp-content/uploads/2024/11/avatar-1024x459.png) - **Website Name & Domain**: If the integration is with a website, edit the name and domain of the website. ![](https://netronsolutions.com/wp-content/uploads/2024/11/domain-1024x459.png) ![](https://netronsolutions.com/wp-content/uploads/2024/11/website-name-1024x459.png) - **Color**: Update the color to match your branding. ![](https://netronsolutions.com/wp-content/uploads/2024/11/color.png) - **Assistant ID**: Add the agent ID, such as your Open AI key, for assistant configuration. ![](https://netronsolutions.com/wp-content/uploads/2024/11/id-1024x678.png) - **Channel Greeting**: Edit or set the channel greeting for the inbox. ![](https://netronsolutions.com/wp-content/uploads/2024/11/welcome-heading-1024x459.png) ![](https://netronsolutions.com/wp-content/uploads/2024/11/tagline-1024x470.png) - **Reply Time**: Configure the time interval for automatic replies. ![](https://netronsolutions.com/wp-content/uploads/2024/11/time-1.png) - **Enable Email Collect Box**: Enable or disable the email collect box for new conversations. ![](https://netronsolutions.com/wp-content/uploads/2024/11/emails.png) - **Enable CSAT**: Enable Customer Satisfaction surveys. ![](https://netronsolutions.com/wp-content/uploads/2024/11/csat-1024x687.png) - **Allow Messages After Conversation Resolved**: Allow users to send messages after the conversation is marked as resolved. ![](https://netronsolutions.com/wp-content/uploads/2024/11/messages--1024x687.png) - **Enable Conversation Continuity via Email**: Enable or disable conversation continuity through email or the Help Center. ![](https://netronsolutions.com/wp-content/uploads/2024/11/email-1024x687.png) **Edit Inbox Features** Within the settings tab, you can also adjust the following features: - **Display File Picker on the Widget**: Allow users to attach files during conversations. - **Display Emoji Picker on the Widget**: Allow users to send emojis. - **Allow Users to End Conversation from the Widget**: Enable users to end the conversation. - **Use Inbox Name and Avatar for the Bot**: Set the bot to use the same name and avatar as the inbox. ![](https://netronsolutions.com/wp-content/uploads/2024/11/image-20.png) **Collaborations Tab** Under the **Collaborations** tab, you can: - **Add or Remove Agents**: Assign agents to this inbox or remove existing agents. - **Enable Auto Assignment**: Enable or disable auto assignment of conversations to agents. - **Limit Auto Assignment**: Set a limit for the maximum number of conversations from this inbox that can be auto-assigned to an agent. ![](https://netronsolutions.com/wp-content/uploads/2024/11/collaborations-1024x626.png) **Business Hours Tab** In the **Business Hours** tab, you can set the working hours for the inbox to ensure that it operates within your specified time frame. ![](https://netronsolutions.com/wp-content/uploads/2024/11/business-hours-1024x698.png) **Pre-chat Form Tab** Under the **Pre-chat Form** tab, you can: - **Enable Pre-chat Form**: Enable the form that clients will fill out before starting a conversation. - **Select Questions to Ask**: Choose the questions to ask the client in the pre-chat form. ![](https://netronsolutions.com/wp-content/uploads/2024/11/prechat-1024x600.png) **Widget Builder Tab (For Websites)** In the **Widget Builder** tab, you can configure the following settings for the website widget: - **Avatar**: Change the avatar for the widget. - **Website Name**: Update the website name. - **Welcome Heading**: Customize the welcome heading. - **Welcome Tagline**: Update the tagline that appears in the widget. - **Color**: Choose a color for the widget that aligns with your branding. - **Reply Time**: Set the expected reply time. - **Position of Widget**: Choose whether the widget appears on the right or left side of the website. - **Widget Bubble Type**: Select either a **Standard** or **Widget Bubble** type for the widget. - **Widget Bubble Launcher Title**: Set a title for the widget's launcher. ![](https://netronsolutions.com/wp-content/uploads/2024/11/widget-1024x457.png) **Configurations Tab** In the **Configurations** tab, you will find the following: - **Script for Website**: Copy the script provided and add it to the header of your website for integration. - **User Identity Validation**: Configure settings for validating the user’s identity. - **Enforce User Identity Validation**: Enable or disable user identity validation. ![](https://netronsolutions.com/wp-content/uploads/2024/11/configuration-1024x636.png) **Bot Configuration Tab** In the **Bot Configuration** tab, you can configure the bot settings that have been added to the system for this inbox. ![](https://netronsolutions.com/wp-content/uploads/2024/11/bot-1024x476.png)